FAQ
Frequently Asked Questions
How long does delivery take? We deliver within 7–14 business days. You will receive a tracking link by email once your order has shipped.
Do you offer free shipping? Yes — free shipping on all orders, no minimum spend.
Can I return my order? Yes. If you are not happy with your purchase, contact us within 30 days and we will sort it out — no hassle.
What if my product arrives damaged? Contact us with a photo of the damage and we will send a replacement immediately at no cost to you.
Is my payment information secure? All payments are processed through Shopify's encrypted checkout. Your card details are never stored.
How do I contact you? Email us at support@smartpuls.se — we reply within 24 hours on business days.